Our Commitment to Accessible House Clearance in Greenwich

We at Greenwich House Clearance (also described as Greenwich house clearance services and house clearance in Greenwich) commit to making our information and services accessible to everyone. This statement explains how we work toward accessibility, the standards we follow and the practical measures we take during clearance and customer interactions. Our aim is to meet WCAG 2.1 AA compliance for all public materials and to continually improve where gaps are identified.

Accessibility is integral to our service design: we consider user needs from first contact through completion of a clearance job. Team members receive guidance on inclusive communication, and we adopt accessible document templates for estimates, instructions and consent forms. We test for contrast, readable typography and simplified language so that customers of all abilities can understand our process without unnecessary barriers.

We provide support for screen-reader users and optimize content for common assistive technologies. Pages and documents are structured with clear headings, descriptive links and logical reading order so screen readers can present information coherently. We also review alt text, labels and roles to improve compatibility with NVDA, JAWS and VoiceOver, while assessing real-world interactions to ensure clarity both online and on site.

Standards and scope: This accessibility statement applies to all aspects of our Greenwich clearance services, including residential and commercial house clearances, estate clearouts and associated customer communications. We adopt WCAG 2.1 AA as our target standard and document any known limitations and planned remediations. When technical constraints prevent full conformance, we provide timely alternatives and clear explanations.

How we support assistive technology and ensure keyboard navigation: we design interactive controls to be fully navigable by keyboard alone, with visible focus indicators and predictable tab order. ARIA attributes are used appropriately to convey state and role to assistive technologies. Our booking flows and forms are operable without a mouse, enabling equitable access to bookings, quotes and service information.

Key accessibility features

To make our Greenwich house clearances accessible we provide:

• Semantic structure and clear headings to help screen-reader users scan pages quickly.
• Keyboard operability for menus, forms and interactive elements to support keyboard navigation.
• High-contrast options, zoom-friendly layouts and alternative formats available on request.

Testing and monitoring: we combine automated scans, manual checks and real-device testing with assistive tools to identify issues. Accessibility audits are scheduled regularly and outcomes feed into our development and content-review cycles. We prioritize fixes that impact critical customer journeys such as requesting surveys, receiving quotes and finalising clearances so disruptions are minimised.

Accessibility in field operations: our on-site teams are trained to recognise and accommodate varying needs during a house clearance. Practical measures include offering alternative communication formats, arranging appointments at suitable times, and providing assistance with documentation. Staff are encouraged to use clear, respectful language and to confirm understanding to ensure that on-site interactions match the same accessibility standards as our digital presence.

Contact for accessibility requests: if you have an accessibility need or would like information in a different format, please contact our accessibility team to make a request. We will acknowledge requests promptly and work with you to provide reasonable adjustments such as assisted bookings, printed materials in larger type, alternative formats or on-site support. Requests are handled confidentially and with sensitivity, and we strive for timely, practical solutions to remove barriers.